**HOW MIGHT YOU DEFY IMAGINATION?**

Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

**Patient Support Program Operations Supervisor**

**Live**

**What you will do**

Lets do this. Lets change the world. In this vital role you will join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.

**Responsibilities:**

Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures

Conduct routine performance reviews and provide feedback to direct reports

Actively coach staff

Assist with the hiring and termination process

Provide day-to-day updates to team members on job responsibilities

Help associates resolve work-related issues

Assist with the development of program training documents

Ensure open communication with the staff

Proactively identify program issues and propose solutions

Maintain positive rapport with internal and external customers to identify areas for continuous program improvement

Understand contract obligations

Assist in the development of project task plan and standard operating procedures

Analyze reports for trends and give recommendations

Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)

Perform related duties as assigned

**Win**

**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.

**Basic Qualifications:**

Doctorate degree

**Or**

Masters degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experience

**Or**

Bachelors degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experience

**Or**

Associates degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experience

**Or**

High school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experience

**Preferred Qualifications:**

3 years of proven experience in a reimbursement HUB, medial insurance, physicians office, or healthcare setting

Bachelors degree preferred

Previous supervisory or leadership experience preferred

In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes

Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs

**Thrive**

**What you can expect of us**

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

**Apply now**

**for a career that defies imagination**

Objects in your future are closer than they appear. Join us.

**careers.amgen.com**