Job Description:

Join our team at Hampton Chocolate Factory, where your work adds sweetness to every day! Opened by brothers Austin and Grant in Tampa's Sparkman Wharf on January 13th, 2022, our mission has always been to delight every customer by providing a one-of-a-kind memorable experience. Today, we're growing fast with a big dream: to become the most famous dessert destination and be the #1 gift of choice across America; building a brand that lives and lasts over 100 years!

As a member of our warehouse team, you'll be at the forefront of crafting exquisite chocolate experiences. You'll contribute to an environment where passion meets creativity, and every day is an opportunity to spread joy through our line of luxury chocolate. Whether you're a seasoned chocolate industry expert or eager to learn, we offer a chance to grow in a company that values a positive mental attitude, willingness to learn, being the best version of themselves, and of course a deep love for delighting customers through the luxury gift of chocolate. Join us in our journey to create amazing gifting experiences, one gift at a time.

We are seeking a highly self-motivated and systems-oriented Warehouse Operations Supervisor to join our team. This role is pivotal in supporting our growth efforts and requires a candidate who can focus, adapt and execute on optimizing operational systems, maintain quality assurance, and coordinate various warehouse activities. The successful candidate will be a versatile professional with the ability to manage diverse responsibilities and contribute to the overall efficiency and effectiveness of our warehouse processes.

General Responsibilities:

Warehouse Coordination:

• Supervise day-to-day warehouse operations, including receiving, storing, and shipping activities.
• Ensure accurate inventory management and coordinate stock levels to meet operational needs.
• Collaborate with cross-functional teams to streamline processes and enhance overall warehouse efficiency.
• Allocate resources effectively to maintain optimal operational flow.

Quality Assurance Management:

• Develop, implement, and maintain robust quality control processes and procedures.
• Conduct regular inspections and audits to guarantee compliance with quality standards.
• Investigate and address customer complaints or product quality issues promptly.
• Implement corrective and preventive actions to uphold quality standards.
• Collaborate with suppliers and vendors to establish and maintain high-quality standards for incoming materials.

Warehouse Systems Coordination:

• Develop and implement warehouse management systems (WMS) to improve efficiency.
• Collaborate with warehouse teams to integrate and optimize technology solutions.
• Analyze existing warehouse processes, identify areas for improvement, and implement system enhancements.
• Train and support warehouse staff in the effective use of new systems and technologies.
• Maintain accurate documentation of system configurations and procedures.

Training and Development:

• Develop and implement training programs for the warehouse team, focusing on enhancing skills and knowledge relevant to warehouse, event, and sales operations.
• Identify training needs through performance assessments and feedback from team members.
• Provide ongoing coaching and mentorship to team members to support their professional growth.
• Document and maintain training records to track the progress and development of team members.

Team Management:

• Motivate the warehouse team to achieve organizational goals and maintain culture standards.
• Provide training and development opportunities to enhance team skills.
• Ensure effective communication and collaboration among team members.
• Conduct quarterly performance reviews and address any issues or concerns.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations in warehouse and event operations.
• Implement and enforce safety protocols to create a secure working environment.
• Conduct regular safety audits and training sessions for the operations team.

Cost Management:

• Monitor and manage operational expenses to ensure cost-effectiveness.
• Identify opportunities for cost savings without compromising quality.
• Negotiate contracts with suppliers and vendors to secure favorable terms.

Technology Integration:

• Evaluate and implement technology solutions to improve operational efficiency.
• Explore automation opportunities to reduce manual tasks and errors.

Reporting and Analysis:

• Assist in generating weekly, monthly, quarterly and annual reports on key performance indicators for warehouse, event, and sales operations.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Present findings to management and collaborate on strategic decisions.

Requirements:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in warehouse coordination, quality assurance, and systems coordination roles.
• Proficient in using inventory management software and other relevant operations tools.
• Demonstrated experience in leading and managing teams effectively.
• Strong problem-solving skills to identify and address operational challenges.
• Excellent verbal and written communication skills for effective collaboration with internal teams, vendors, and senior management.
• Commitment to maintaining high-quality standards and implementing effective quality control measures.
• Knowledge of health and safety regulations and a proactive approach to compliance.
• Ability to think strategically and contribute to the development and implementation of organizational goals.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: In person