Front Desk Talent Job Description

Now’s your time to shine here with us at the Aloft Wilmington at Coastline Center Hotel here in downtown Wilmington.

Essential Functions:

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

· Responsible for accurate bank counts and dissemination of information from one shift to another

·Any other reasonable requests

Requirements:

· Previous Hotel and Marriott specific experience preferred.

· Physical ability to stand, walk, or sit for extended periods of time. Physical ability to lift up to 50-lbs.

· Will be required to obtain an Alcohol awareness training certification

• Previous customer service experience required.

· Must deliver on all Marriott and Poteat Hospitality standards.

· Must have computer knowledge (Excel, Windows, etc.)

· Be aware of hotel policies and Marriott SOPs and Quality Assurance requirements.