Job Overview:
We are seeking a reliable and customer-oriented Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Responsibilities:
- Greet guests in a friendly and professional manner, both in person and over the phone
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties, including reconciling daily financial transactions
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure smooth operations

Requirements:
- Previous experience in a front desk or customer service role preferred
- Bilingual skills (English/Spanish) highly desirable
- Familiarity with hotel management systems and phone systems
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Flexibility to work night shifts and weekends as required

Benefits:

- Bonus Program
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and amenities

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and help create memorable experiences for our valued guests!

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Wilmington, NC 28403: Relocate before starting work (Required)

Work Location: In person