About Us:

Driftwood Dental Studio is a brand new privately owned dental practice in the Wilmington area. We committed to providing exceptional oral healthcare services to our patients. We prioritize patient comfort, care, and satisfaction while upholding the highest standards of professionalism . Our team is dedicated to fostering a welcoming environment where patients feel valued and receive personalized attention.

Position Overview:

We are seeking a skilled and compassionate Administrative Assistant to join our team. The ideal candidate will be passionate about oral health and dedicated to delivering outstanding patient care. As an Administrative Assistant, you will work closely with dentists and other members of the dental care team to collect patient information, schedule appointments, obtain insurance information, and contribute to the overall success of our practice.

Responsibilities:

• Greeting patients and visitors in a friendly and professional manner.
• Answering phone calls, scheduling appointments, and managing the appointment calendar efficiently.
• Confirming upcoming appointments and sending reminders to patients.
• Handling patient inquiries, providing information about services, fees, and appointment availability.
• Collecting patient information and updating electronic health records accurately.
• Verifying insurance coverage and processing insurance claims.
• Processing payments, collecting co-payments, and handling billing inquiries.
• Maintaining cleanliness and organization at the front desk area.
• Coordinating with dental assistants and hygienists to ensure smooth patient flow.
• Assisting with administrative tasks such as filing, photocopying, and data entry.
• Following HIPAA guidelines to maintain patient confidentiality.
• Communicating effectively with patients, colleagues, and third-party providers.
• Collaborating with the dental team to address patient needs and concerns promptly.
• Participating in staff meetings, training sessions, and continuing education programs as required.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a dental office setting preferred.
• Excellent customer service and communication skills.
• Proficiency in using Dentrix.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and recordkeeping.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of dental terminology, procedures, and insurance processes preferred.
• Friendly and professional demeanor with a positive attitude.
• Ability to maintain composure under pressure and handle difficult situations calmly.
• Flexibility to adapt to changing priorities and responsibilities.
• Willingness to adhere to ethical standards and maintain patient confidentiality.

Benefits:

• PTO
• Health Insurance
• 401k
• Bonus system

Application Process:

If you are passionate about promoting oral healthcare and providing exceptional patient care, we invite you to apply for the position of Administrative Assistant at Driftwood Dental Studio. Please submit your resume and cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and considering you for this exciting opportunity.

**Driftwood Dental Studio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued, respected, and provided with equal opportunities for advancement and growth.**

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Flextime
• Health insurance
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Work Location: In person