Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide exceptional customer service, addressing guest concerns and resolving issues promptly
- Handle guest requests for information, amenities, and services
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Strong hospitality skills with a focus on providing excellent guest experiences
- Bilingual proficiency (if applicable) to effectively communicate with diverse guests
- Knowledge of front desk operations and procedures
- Familiarity with hospitality management software and phone systems
- Exceptional customer service skills, including the ability to handle difficult situations with tact and diplomacy
- Strong organizational skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of proper phone etiquette

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Work Location: In person