In business since 1961, we are a multi-award winning HVAC, Electrical, and Plumbing Company. Our employees are our most valuable asset and we are always looking for qualified individuals to join our team. 

The Supervisor will lead our contact center associates to better performance and improve service / sales quality. They will assist in establishing contact center objectives, provide associates with opportunities to expand their knowledge of services, products, and troubleshooting techniques, and focus on improving performance and processes to better support customers. Your goal is to increase customer satisfaction and to ensure the agents meet the weekly, monthly, and quarterly goals. M-F 11AM-8PM

Key Job Responsibilities

• Provide coaching and assistance to contact center associates as they provide support for customers.
• Answering associate questions, and guiding them through difficult calls or issues.
• Leading team meetings, asking questions to better understand the calls, educating and coaching associates regarding processes and practices, and explaining expectations to employees.
• Assist other management team associates in identifying trends and establishing contact center goals.
• Taking on other tasks or projects to support employees, other managers, and contact center operations.
• Taking escalated complaint calls and being able to troubleshoot and offer resolutions. 
• Schedule: 11am - 8pm

Job Requirements

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal, written communication, and conflict resolution skills.
• Strong coaching and leadership skills
• Ability to motivate employees.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, etc.
• Enforce policy and procedures.
• Communicate professionally.
• High School Diploma or GED required
• Customer service experience a plus
• Phone-related customer service

Extensive benefits package

• • Majority of employee Health premiums and a portion for dependents is paid by Airco
  • Dental and Vision coverage available at minimal cost to employees
  • Short-term and Long-term disability options (LTD covered by Airco)
  • $20,000 life insurance policy paid by Airco
  • Additional Voluntary term-life coverage options
  • Supplemental coverage offered through AFLAC
• 401K and Roth options with company match.
• Up to 3 weeks paid vacation
• Weekly pay
• Paid holidays
• Not to mention you get the bragging rights that you work for the Official Service Company of the Oklahoma City Thunder!!

If you meet the requirements and want to join an amazing team – We would love to hear from you!