Company: United Warehouse Company
Position: Customer Service Representative (CSR)
Schedule: 7:30AM-5PM, Mon - Fri, Full-time
Location: Tulsa, OK

As a United Warehouse team member, you will receive:

• Competitive compensation
• Shared health plan. Company covers 72% of premium
• 2 weeks Paid Time Off in year one for the things you love to do
• 6 Paid holidays’
• 2 floating personal holidays
• Yearend company bonuses
• 401k matching, vested immediately
• Education reimbursement for professional growth
• AD&D insurance, short term disability, Term Life Insurance
• Job satisfaction knowing you make a difference in the work you do and customers we serve

POSITION OVERVIEW
The Customer Service Representative/ Account Manager (CSR) is at the forefront of our customer experience and is the representation of our company in our 3PL distribution environment. As a CSR you are the main voice and body between the customer and the warehouse operations. In this important role, the CSR acts as the point person for our customer and will handle all inquiries, process orders and field issues. Additionally, the CSR is the main source of information on what our customer expects, which will help in the direction of the daily workflow. The CSR will help initiate action to prevent the occurrence of any problems relating to product, process, and quality system. They also help in identifying and recording any problems relating to the product, process, and the quality system and provide recommendations for solutions to ensure that United Warehouse Company is meeting our customers’ expectations.

WHAT YOU WILL DO

• Carry out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner
• Process freight orders and bills of landing
• Work out of a cubicle answering phones, greeting visitors, scheduling and other clerical duties as directed
• Generate all related paperwork and necessary information required for customer work orders
• Check all orders for special requests and post inventory records
• Assist, coordinate and conduct physical and cycle counts
• Reconcile inventories to book records and make adjustment when necessary
• Coordinate special, last minute shipping requests with the warehouse and other departments
• Ensure proper invoicing of accounts by verifying computer generated invoices
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner

QUALIFICATIONS

• Two year’s Customer Service experience in warehousing or similar type industries
• Knowledgeable with computers, specifically Microsoft based applications
• Proficient with Microsoft Excel
• SAP / ERP based software experience preferred but not required
• At least one-year experience processing orders, transactions and or requests
• Direct business-to-business account management experience required

United Warehouse is an EEOC employer and drug and alcohol-free workplace.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person