We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.

Responsibilities:

• Deliver high-quality, professional, and courteous support to clients via inbound and outbound phone calls.
• Creates and fosters robust client relationships by understanding the customer’s business needs so that our service and product platforms are fully realized.
• Diagnose and resolve client issues efficiently and effectively, ensuring minimal downtime and disruption to their operations. This may involve technical problems, account inquiries, or general inquiries about products or services.
• Develop a deep understanding of our products or services to assist clients with inquiries effectively, provide guidance on product usage, and troubleshoot issues.
• Maintain accurate records of client interactions, including inquiries, comments, and complaints, utilizing the Salesforce CRM system.
• Educate clients on product features, best practices, and available resources to empower them to use the product or service effectively and independently.
• Gather client feedback on products, services, and support experiences and advocate for necessary improvements or enhancements to meet client needs.
• Adhere to assigned training and certification timelines, ensuring compliance with expected standards and requirements.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.

Required:

High School Diploma or GED required, and 2-3 years of related experience and/or training preferred. Experience working within a contact center environment is preferred.

Qualifications:

• Problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• San Antonio, TX: Relocate before starting work (Required)

Work Location: In person