Description

Do you thrive on building positive client relationships and tackling challenges with a smile? We're seeking a superstar Client Support Specialist to join our team!

Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for ten straight years. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

In this fast-paced role, you'll be the first line of defense, providing exceptional support to both our internal and external clients. You will juggle inquiries via phone, email, and chat – all while ensuring flawless resolution and meeting deadlines.

Here is what makes you a perfect fit:

• A passion for client service: You go above and beyond to ensure client satisfaction. Every interaction is an opportunity to create a legendary experience.
• A master of multitasking: You can prioritize effectively, handle pressure with a calm head, manage your time well, and switch gears seamlessly between tasks.
• A detail-oriented whiz: Accuracy is your middle name. You have a keen eye for catching errors and ensuring information is always on point.

This role is perfect for someone who is:

• Highly organized and thrives in a fast-paced environment.
• A strong and effective communicator with excellent written and verbal skills.
• A problem-solver who can think critically and find creative solutions.

Why Work for Knight Office Solutions: 

• Competitive salary, with experience.
• Comprehensive health, dental, and vision insurance plans.
• Voted as a Top Place to Work in San Antonio for ten straight years. 
• Schedule is Monday – Friday, 8:00 am – 5:00 pm.
• Opportunities for professional growth and development. 
• Friendly and inclusive work environment that values teamwork, feedback, and collaboration.

Join our dynamic team at KOS to make a significant impact on our customers' experiences through exceptional customer service. If you are a self-motivated individual who is passionate about providing legendary customer service and enjoys administrative tasks, we would love to hear from you.

Apply today by submitting your resume, cover letter, and any relevant work samples demonstrating your expertise in customer service and administrative duties.

 Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Requirements

Job Overview and Responsibilities 

• Primary point of contact for customers, responding to inquiries, and resolving issues with a strong emphasis on customer satisfaction.
• Records information such as name, address, machine to be repaired, or service to be rendered and prepares work orders; schedules service calls; distributes to and dispatches service technicians; keeps a record of service calls and work orders.
• Training to include e-auto protocols, phone techniques, accuracy, Standard Operating Procedures, customer satisfaction, and loaner approvals. Is this training the employee undergoes or is it training the employee will be executing for others? 
• Knowledge of E-automate is a plus.
• Reiterate dispatch and supply order parameters and expectations.
• Listen to customer needs and concerns and diplomatically solve challenges.
• Update and communicate progress with customers to ensure a positive experience.
• Keeps record of service calls, work orders, service loaners, and service inspections. 
• Perform administrative duties as assigned to assist with Service Operations Manager’s reports. 
• Prepare work orders, schedule service calls, and dispatch service technicians.
• Other duties may be assigned. 

Requirements:

• Previous experience in customer service or administrative roles, preferably in a technology or office environment.
• Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and internal teams.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Familiarity with customer relationship management (CRM) systems and marketing automation platforms.
• Attention to detail to ensure accurate work, will adhere to tasks and schedules.
• Prioritize single-tasking with the flexibility to handle workday disruptions.
• Proactive and adaptable approach, with a passion for delivering exceptional customer experiences.
• Proficient computer skills, including experience with MS Office Suite.
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.