17 front desk assistant Jobs in gastonia, nc
ICS Managed IT Services is Hiring an IT Help Desk Technician Near Gastonia, NC
Job Description
We are seeking an IT Help Desk Technicianto join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:
- Excellent communication skills (Email, verbal, and follow-up)
- Ability to meet requirements and deadlines.
- Demonstrategood work ethics.
- Good understanding of the following:
- Microsoft Office 365 & Admin Portal
- Outlook and Email Protocols
- TCP/IP Networks & Protocols
- DNS Records (MX-TXT-CNAME-A-WWW)
- Ability to troubleshoot:
- Device IP connectivity
- Multi-function printers
- Access points
- IP phones
- Workstations
- Servers & shared resources
- Switches / Routers
- Microsoft Windows 7/10/11
- MacOS
- Android / iPhone
- Outlook connectivity problems
- Interacts well with clients and coworkers
- Some project management skills
- Work with sales team and field ops team
Job Summary
Full Time
$54k-68k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
03/14/2022: Flagstaff, AZ
Step 3: View the best colleges and universities for IT Help Desk Technician.
