The Corporate Account Administrative position plays a key role in Ecolab’s corporate account business. Not only do you contribute the administrative skills to support the corporate accounts team and keep the office running smoothly, but you are also the day-to-day "face" of Ecolab with key customers. The manner in which you project yourself to customers and handle questions and concerns is critical to continued strong customer relationships. The individual in this critical role must act in a professional manner and have the business savvy to expeditiously and effectively resolve the issues and concerns of Corporate Account customers.

The Corporate Account Administrative Assistant acts as the primary support person for Corporate Account Managers. This individual will be responsible for managing and prioritizing requests from these associates. The Corporate Account Administrative Assistant must ensure that all necessary reporting and correspondence is completed in a timely, accurate and professional manner.

In this role, you will have the opportunity to:

· Maintain key relationships with customers and internal departments to build knowledge and understanding of customer needs and expectations.

· Assist Corporate Account personnel with research into customer issues.

· Follow up on customer questions including product, credit, pricing, and distribution and service.

· Work with various functional roles to ensure new business is rolled out properly.

· Manage agreement change requests through our internal systems.

· Manage project tracking and other projects as requested.

· Coordinate with Shared Services to establish accurate customer master data (e.g., agreement alignment, discounts, and special handling instructions)

· Assist with processing legal contracts – obtain and review financial data ensuring details match contract, obtain necessary approvals to ensure contract meets Ecolab guidelines in order to execute contracts.

· Prepare correspondence, presentations, reports, and other special projects for the Corporate Account Managers.

· Provide general administrative support for check requests, trade shows and office.

· Organize and maintain the office system (e.g., filing, order supplies, upkeep of equipment).

· Perform other related duties as assigned.

Basic Qualifications

· Completed Associate’s Degree or equivalent

· 2 years of office or project management experience

· Customer service experience where you have directly interfaced with customers

· Intermediate to Advanced proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

· No immigration sponsorship available for this role

Preferred Qualifications

· Bachelor’s degree completed or in progress

· Ability to handle multiple tasks, effectively prioritize to meet deadlines, and work with a sense of urgency

· Ability to deal with demanding / upset customers – strong customer service skills

· Intermediate proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

· Ability to accurately type a minimum of 40 WPM

· Strong written, organization and verbal communication skills

· Ability to work independently and with limited supervision/direction

· History of solid attendance and punctuality, along with consistent reliability