DV8 Offroad is currently seeking a CSR / Sales Support Representative. As a team and company we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Responsibilities and essential job functions include, but are not limited to the following:

• Strong relationship building skills.
• Able to build rapport with current and future customers.
• Communicating with customers through various channels.
• Answer incoming phone calls and emails from customers with great attention to detail.
• Able to process return(s) documentations, corrections, and replacements accurately.
• Track orders and provide up to date status to customers, when applicable.
• Input new orders into the Company ERP system accordingly and accurately.
• Manage warranty claims, when applicable.

Knowledge, Skills, and Abilities

• Self-Motivated, Patient, and Communicative
• Maintains a positive, empathetic and professional attitude towards customers always.
• A strong willingness to work independently to acquire in-depth knowledge of our products.
• Good time management skills and able to prioritize different tasks each day.
• Ability to multitask in a fast-paced environment with rapidly changing priorities.
• Strong problem-solving skills.
• Strong internal and external verbal / written communication skills.
• Prior experience with Microsoft Word, Outlook, and Excel
• General knowledge and understanding of the automotive/offroad market, parts, and industry.

Summary of Experience and Education

• High school Diploma or GED required.
• Some college or the equivalent work experience preferred.
• Customer service, customer development, and/or business development experience a plus.
• Ability to read, write, and speak English fluently.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision insurance
• Employee discount program
• Paid Time Off / Sick Time Off
• Referral program

Schedule

• Full-Time
• 8-hour shift
• Monday-Friday

Salary: DOE

Work Location: In-Person at our facility in Chandler, AZ