Chubb Global Services – North America manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.

Under limited supervision, work within the Account Management Service team to perform a variety of responsibilities and tasks required as part of a Chubb Controlled Master Program.

***This role operates on a hybrid work schedule (3 days in office, 2 days remote) and must sit in the Wilmington, DE office. 

Responsibilities include:

Issue new and amended Clinical Trials certificates for existing policies for Tier 1 countries:

• Create draft certificate with existing templates in SharePoint
• Create certificate record in MAX and close task
• Send certificate to requestor

Issue new and amended Clinical Trials certificates for existing policies for Tier 2 countries 

• Create draft certificate with existing templates in SharePoint
• Create certificate record in MAX and send draft to office
• Monitor MAX and follow up as required for completed certificate
• Send certificate to requestor

Manage renewal certificates via Generator for large volume programs (currently 20 out of 23) 

• Export CT data spreadsheet from MAX
• QC and edit as required for expired or amended trials to reflect bound program
• Upon program binding create draft certificates via Generator
• QC and edit draft certificates as appropriate prior to issuance
• Process via MAX (uploading s/s for Tier 1 and close tasks; send Tier 2 to office for issuance – see above)
• Upload draft certificates to SharePoint
• Send certificate(s) to requestor

Maintenance of Certificate Templates – SharePoint Site, Generator and internal notifications (under direction of ASM)