**Start your career with Premium.** \#WeArePremium **Operations Support Specialist** **General Information** **Location:** St Louis, Missouri, 63146 **Ref #:** M42670 **Function:** Corporate **Employment Duration:** Full-time **Benefits:** Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program **Description and Requirements** **Operations Support Specialist** When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world. **What’s in it for you?** •Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace. •Premium-provided training to help elevate your skills. •Room to grow with Premium – we love promoting from within. **What will you do?** •Aid retail associates and Premium representatives that call into our contact center. •Assist callers with service order questions, job instructions, onboarding and propriety system access. •Provide step-by-step technical and merchandising support over the phone. •Ensure customer satisfaction with professionalism and positivity. •Execute outbound calls to ensure in-store compliance. •Thoroughly document and report all activity through Premium’s online tracking system. •Review photos and complete quality checks. **How will you succeed?** •Using your stellar problem-solving skills to offer creative solutions. •Leveraging your exceptional ability to multi-task. •Proving your expertise in the Microsoft Office Suite and similar programs. **What skills should you have?** •High school diploma required. •Must be able to type/keyboard a minimum 35 WPM. •Two years' call center experience required. •Exceptional customer service skills required. •Microsoft Office Suite experience preferred. •One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience. **So, are you Premium?** Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer