**Operations Support Center Specialist** **General Information** **Company:** PRE-US **Location:** St Louis, Missouri, 63146 **Ref #:** M56359 **Function:** Corporate **Employment Duration:** Full-time **Benefits:** Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program **Description and Requirements** As an Operational Support Specialist, you'll provide merchandising evaluations through photo and service order reviews. This position emphasizes the delivery of premium customer service, ensuring dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, texts, chats, and emails from Acosta & Premium employees as well as retail store associates and managers. Additionally, you'll assist employees and peers with daily OSC operations. **What’s in it for you?** A competitive salary with a full benefits package. Be a part of a collaborative and culture-oriented team. **What will you do?** Choose grades that may affect the field merchandisers' scorecards. Complete quality checks on new jobs/actions. Answer phone calls with professional phone etiquette. Document issues with proper grammar and spelling. Email internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and others with escalation reports. Navigate multiple cloud-based applications for functionality and resources. Escalate trends to supervisor. Perform other duties a required. **How will you succeed?** Demonstrate proficiency in typing and navigating multiple browsers. Exhibit professional phone etiquette. **Experience and Qualifications** High school diploma or equivalent required. Experience in a contact center or office setting is required. Experience in retail or merchandising is a plus. Familiarity with Microsoft Office tools is a plus. **Work Environment and Physical Requirements** Ability to work in an environment where viewing a computer monitor for 100% of the shift is required. Must be able to sit for long periods and may need to wear personal protective equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. **So, are you Premium’s next Operations Support Center Specialist?** \#WeArePremium Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer \*Premium, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Premium may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. **PipelineDetail:** 56359