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Customer Success Manager (Remote)
Account Prism New York, NY
$120k-169k (estimate)
Temporary | Part Time | Contractor | Full Time 1 Month Ago
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Account Prism is Hiring a Remote Customer Success Manager (Remote)

About Us:
Account Prism is a business transformation firm established in 2013 by a team of experienced operators who have worked in various domains in the US for over 15 years. We offer valuable solutions to organizations seeking to achieve their Revenue and Profitability objectives. We render comprehensive financial and other services including Financial Accounting, Reporting, Controller/CFO services, taxation, medical billing, and AI integration solutions. With a focus on delivering tailored services to meet our clients' unique needs, we prioritize efficiency, accuracy, and compliance in all aspects of our work.

Job Description:
As a Customer success manager at Account Prism, you will play a pivotal role in our team. Your responsibilities will include:

1. Represent Account Prism to our clients in the US
2. Coordinate client deliverables with our offshore team in India who work per EST.
3. Meet our existing clients / prospective clients/ leads either face to face meeting or over zoom
4. Networking with professionals in the industry and actively participating in relevant events to expand our professional connections.

5. Work with our marketing manager in setting up prospective client meetings and closing the deals.

Qualifications:
We are looking for a seasoned Accountant (Preferably a CPA) living around New York City, who can work on a full time / hourly basis and who will be our front face to our clients. Below are the additional requirements:
a. Minimum of 5 years of experience in public accounting or corporate accounting roles.
b. CPA certification is a plus
c. Strong communication, networking, and interpersonal skills.
d. Proven ability to cultivate professional relationships.
e. Excellent at client communication and customer service

To learn more about us please visit our website, www.accountprism.com

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $20.00 - $50.00 per hour

Expected hours: 10 – 40 per week

Benefits:

  • Flexible schedule
  • Referral program

Compensation package:

  • Performance bonus
  • Yearly bonus

Schedule:

  • 4 hour shift
  • 8 hour shift
  • After school
  • Choose your own hours

Experience:

  • Customer service: 1 year (Required)

Work Location: Remote

Job Summary

JOB TYPE

Temporary | Part Time | Contractor | Full Time

SALARY

$120k-169k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

07/19/2024

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The following is the career advancement route for Customer Success Manager (Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Remote), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Remote). You can explore the career advancement for a Customer Success Manager (Remote) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

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