Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionReporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesEnsure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balancedPrepare daily management reports as requiredComplete the update process on the front office system per established system guidelinesBalance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s businessVerify that all departments have posted all their revenuesReconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entriesScheduling and implementing training plans.Handling and resolving guest complaints, including follow up in a timely manner.Liaising with all Departments to ensure Fairmont standards are upheld.Effectively communicating and implementing new policies/procedures for all departments.Actively seeking feedback from employees & guests, taking action to improve guest satisfaction scores.Perform any other duties, tasks, and assignments within your department as requiredQualificationsQualificationsPrevious front office or accounting experience requiredAvailable to work overnights, including weekendsPost-secondary education in Hotel Management or equivalent an asset.Must be a strong team player with proven leadership, development, delegating and planning skills.Should be highly organized, results oriented with the ability to be work well under pressure.Must be creative, possess proven initiative with the desire to learn and develop.Computer literate in Microsoft Window applications and relevant computer applications required Additional InformationYour team and working environment:- The Fairmont Washington, D.C. is perfectly positioned between the White House and historic Georgetown. From our reimagined and vibrant lobby to the unrivaled courtyard, our hotel provides the ideal backdrop for world travelers, meaningful meetings, and lifelong memories. Our diverse colleagues take pride in delivering memorable experiences with inspiration rooted in the genuine connections we build.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.