Assist the Executive Director, Director for Operations, Human Resources Director, and Managers
(and others, as needed) with various administrative tasks in order to maintain the program.
 Answer telephone calls and direct them to the proper program/person and take clear messages.
 Greet and provide assistance to visitors.
 Coordinate Employee and Client Satisfaction Surveys.
 Maintain ongoing communication with Direct Support Professionals and sharing necessary
updates with necessary program staff.
 Oversee postal components, process company mail both incoming and outgoing, etc.*
 Opening/closing confidential case records, filing, correspondence, statistical reports, flyers and
other tasks as assigned.
 Data entry and work processing (individual and employee records).
 Manages individual admission into the program and ensuring all required documentation are
received and processed.
 Order supplies, maintain equipment and facilitate other office repairs in conjunction with
relevant staff.
 Maintain schedule for all office staff and be aware of scheduling changes.
 Maintain office systems and procedures and person program specific assignments.
 Disseminate internal and external public relations & marketing materials and give tours to
prospective individuals/clients and other stake holders.
 Attends regular in-services to increase skills set and knowledge of development and intellectual
disabilities populations served by AccessStar.
 Transport individuals to appointments as necessary.
 Performs Duties of Direct Care professionals as needed.
 Process all pre hire and post hire paperwork
 Maintains accurate and up-to-date human resource files, records, and documentation.
 Answers frequently asked questions from applicants and employees relative to standard
policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior level HR staff or management.
 Maintains the integrity and confidentiality of human resource files and records.
 Performs periodic audits of HR files and records to ensure that all required documents are
collected and filed appropriately.
 Provides clerical support to the HR department.
 May assist with payroll functions including processing, answering employee questions, fixing
processing errors, and distributing checks.
 Acts as a liaison between the organization and external benefits providers and vendors, which
may include health, disability, and retirement plan providers.
 Conducts or assists with new hire orientation.
 Manages employee training/annual trainings.
 Assists with planning and execution of special events such as benefits enrollment, organization wide meetings, employee recognition events, holiday parties, and retirement celebrations.