28 Customer Support Specialist Jobs in Overland Park, KS
Acadental is Hiring a Customer Support Specialist Near Overland Park, KS
Responsibilities:
Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
Provide accurate information about our products, services, and policies.
Assist with order processing, returns, exchanges and shipping.
Resolve customer complaints or issues in a timely and satisfactory manner.
Maintain customer records and update databases as needed.
Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
Collaborate with other team members and departments to ensure customer satisfaction.
Qualifications:
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Strong organizational and analytical skills
Ability to multitask and work in a fast-paced environment.
Patience, empathy, and a customer-centric attitude
Previous customer service experience preferred, but not required.
Knowledge of accounting principles is a plus.
Intermediate level MS Excel required.
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Job Type: Full-time
Schedule: 8 hour shift
EDUCATION
Bachelor's degree.
We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.
Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.
Job Summary
Full Time
Wholesale
$41k-52k (estimate)
02/22/2024
07/05/2024
acadental.com
OVERLAND PARK, KS
50 - 100
2001
Private
AMY LEE
$10M - $50M
Wholesale
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The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Written Communication, Customer Support, Attention to Detail, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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