Our client, a large, global financial exchange , is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas!

** 4-month contract-to-hire opportunity, working on W2, with benefits***

Responsibilities

• Maintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client communication, and problem resolution.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.

Qualifications

• High school diploma or GED
• 0 - 1 years of product and/or application support
• 0 - 1 customer-facing experience in a call center
• Mortgage industry experience
• Experience in troubleshooting and triaging software applications
• Experience working in a client-facing role

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.