Customer Service Representative

Stevens Point, WI

Job Reference ID : 86198 Category : Customer Service Business Sector : Job Type : Try-Before-Hire Location : Stevens Point, WI 54481 Post Date : April 26, 2024

Are you self-motivated and want to work for a small business?

We are searching for a stellar Customer Service Representative for a small agency in Stevens Point.

Hours : Monday to Friday, 9a.m. to 5p.m.

Wage : Based on experience

Position Summary

The primary responsibility for this role is to interact with customers to provide detailed information on products and services.

Answering phone calls, handling paperwork, and resolving complaints, and making proper changes to existing accounts is also a responsibility for a CSR.

Qualifications

• High school diploma or GED.
• Previous experience working as a Customer Service Representative.
• Knowledge of insurance products and policy schedules preferred.

Essential Duties & Responsibilities

• Resolve customers’ problems by ensuring all appropriate changes were made.
• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Contact customers to respond to inquiries or to notify of claim investigation results and any adjustments.
• Maintain records of customer interactions and transactions, recording all details (inquiries, complaints, comments, and actions taken).
• Recommending available products.
• Typing complaint reports.
• Other duties as assigned

ABR Employment Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, and disability or protected veterans status.

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