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Service Manager
$85k-111k (estimate)
Full Time | Business Services 1 Month Ago
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4Rivers Equipment is Hiring a Service Manager Near Durango, CO

Position Summary
Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as a Service Manager! This position manages the service department to ensure customer satisfaction throughout the entire service process. Our location in Durango is looking for qualified candidates today!

Company Summary
By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."

Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Options Available
401K Match and Profit Share
Life/AD&D
Online Learning / JDU
Paid Time Off
Asset Investment
4Rivers Employee Discount / ADP LifeMart Discounts
Customized Career Path

Essential Duties
  • Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
  • Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Recruits, hires, develops, and retains key talent through training and individual development plans.
  • Coordinates customer clinics, field days, and related promotional events.
  • Negotiate equitable service policy settlements.
  • Manage work-in-process and pending service work.
  • Analyze service rework and take corrective action.
  • Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
  • Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
  • Perform other duties as assigned.

Education and Qualifications
  • High School diploma or equivalent experience.
  • In-depth knowledge of heavy equipment technology.
  • Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
  • Supervisory or management experience.
  • Strong communication, math, and analytical skills.
  • Professional appearance.
  • Team building skills.
4Rivers is an Equal Opportunity Employer.
Salary commensurate with experience, knowledge, ability and location.
Req# 1618

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$85k-111k (estimate)

POST DATE

04/10/2024

EXPIRATION DATE

05/08/2024

WEBSITE

4riversequipment.com

HEADQUARTERS

ROCKY FORD, CO

SIZE

100 - 200

FOUNDED

1926

TYPE

Private

CEO

JON MORELAND

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About 4Rivers Equipment

4Rivers is a Colorado-based online equipment dealer that offers sale and rental services of agricultural, construction, forestry and residential machinery for individuals.

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The job skills required for Service Manager include Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

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Responsible for understanding each customer's expectations and delivering services as needed.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

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Experienced leader with proven record providing exceptional customer service operations.

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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

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The service manager must also be able to work under stress besides handle stress.

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Step 3: View the best colleges and universities for Service Manager.

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