32 Customer Service Manager Jobs in Durango, CO
Avflight is Hiring a Customer Service Manager Near Durango, CO
General Purpose Of JobThe Customer Service Manager is responsible for ensuring a high performing operation by leading, engaging, coaching and developing Avflight team members. This position would also provide customers with professional service and solutions, supporting their teams' efforts in creating a safe, reliable operation.
Duties
- Welcoming and providing superior customer service to crew members and passengers visiting the facility
- Coach and mentor team members in skill development, customer service elevation and company culture behaviors
- Promote an environment of mutual respect and trust between team members
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
- Communicate aircraft arrivals to line service and complete pre-arrival information from customers
- Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
- Interact with customers on a daily basis, responding to their questions and resolving any escalated concerns
- Ability to work a flexible schedule and work overtime as required
- Perform other duties as assigned
- High school diploma or GED
- Some college and/or hotel/hospitality experience preferred
- 2-4 years of experience in a lead or supervisory role
- Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
- Previous retail and/or customer service experience preferred
- Must be able to lift 20lbs and carry up to 10lbs.
- Frequent sitting, standing, bending, reaching.
- Must be available for holidays and weekends if needed
- Experience in aviation is a plus
- Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
- Must have the ability to multitask; excellent communication and organizational skills.
- Be pleasant with others on the job and display a good-natured, cooperative attitude
EEO/AA
Salary: $20.00 - $25.00 per hour
Job Summary
Full Time
Energy
$85k-110k (estimate)
04/29/2024
05/26/2024
avflight.com
ANN ARBOR, MI
100 - 200
1995
CARL MUHS
$10M - $50M
Energy
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The job skills required for Customer Service Manager include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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