For over 30 years, one Company has represented quality & leadership – Highland Homes – where building careers goes hand in hand with excellence in new home construction. Highland’s employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Company’s overall success. Our employees are our greatest asset.

Highland Homes is currently accepting resumes for an Area Operations Manager role. This role is responsible for providing support to Division Operations Manager (if applicable) and Divisional Leadership (Construction, Sales and Customer Care) to ensure the operations department goals, plans, policies and procedures are effectively implemented.

DUTIES AND RESPONSIBILITIES:

• Partner with Division Operations Manager and Director of Operations to create a cohesive understanding of division/area goals.
• Lead, collaborate and support area operations team in daily operations.
• Inspires and motivates area operations team to deliver exceptional operations results.
• Provide development, leadership and management to ensure that the Mission and Core Values of the Company are implemented and maintained.
• Instill a sense of self-confidence and pride among the divisional operations team for the Company and the work we do; develop ways to bring fun and excitement to the workplace while stimulating excellent performance.
• Manage and assign workload/projects to Area Operations team to ensure area goals are successfully achieved.
• Collaborate and partner with area operations team to complete and review contracts, PH’s and Spec starts.
• Manage bust out processing.
• Distribute closing documents to appropriate coordinator for approval.
• Audit closing disclosure documents for accuracy (as needed).
• Provide closing disclosure statements for Appraisers as needed.
• Oversee customer care management for Area.
• Oversee builder plans and spec packets for lender as requested.
• Audit closing disclosure documents for accuracy.
• Provide closing disclosure statements for Appraisers as requested.
• Distribute Closing Documents to appropriate coordinator for approval.
• Assist with community start up process in company software systems including lot lists.
• Ensures closing coordination between lenders and title companies are achieved.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum HS Diploma required.
• College Degree in Business, Communications, or other related field preferred.
• Prior Operations experience preferably in Homebuilding: Minimum 2 years of experience in contract, spec, bust out, and warranty service preferred.
• Minimum 6 years of Administrative Assistant or support role experience required.
• Strong proficiency in MS Office (Excel, Word, etc.) software required.
• Excellent communicator (oral and written) including the desire to ask questions and learn from others.
• Prior experience managing staff preferred.
• Prior experience with BRIX, SAM, BIM, and Sales Force software a plus.
• Multi-task oriented with very close attention to detail and accuracy.
• Ability to work confidently and professionally with all levels of leadership.
• Able to make simple computations and tabulations accurately and with reasonable speed.
• Able to deal with a variety of customers professionally even under pressure.
• Strong problem-solving abilities required.
• Ability to maintain confidentiality and discretion.