Description

Duties & Responsibilities

Customer Service Representative will handle calls for customers who want to communicate in Korean language.

Ability to work with customers to understand their issues and provide support. This can be answering questions or troubleshooting issues utilizing guides and other online support material.

Ability to work with a broader team as needed to obtain guidance for handling issues requiring specific expertise.

Proactively manage customer complaints and offer satisfactory solutions guided by policy and guidelines.

Registering international products in the system for efficient warranty claim processing.

Guiding customers through the repair setup for non-international products based on HQ guidelines.

Qualifications :

Fully bilingual in Korean / English - able to read, write, speak, and work on a professional level in Korean and English

College degree preferred but not required

Preferred 3 year of experience as a customer service representative

Analytical skills with problem-solving abilities

Microsoft Excel skills

Excellent organization skills; able to prioritize tasks independently w / minimal supervision; has great follow up skills

A team player, self-driven. flexible, dedicated individual

3 years of experience handling customer service claims

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

Last updated : 2024-05-03