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Office Services Manager
1Rivet Arlington, VA
$84k-113k (estimate)
Full Time | Business Services 1 Month Ago
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1Rivet is Hiring an Office Services Manager Near Arlington, VA

Office Services Manager
Job Description
Serves as primary liaison between client and 1Rivet. Handles formal contact with the customer daily. Responsible for understanding contracted requirements, adhering to customer guidelines, and achieving agreed-to SLA level objectives
Duties and Responsibilities:
  • Key duties include managing day-to-day operations by ensuring all agreed upon service levels are satisfactorily met.
  • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Maintain efficient workflow by holding direct reports accountable for quality and efficiency of their work.
  • Assist with hiring, development, management, and promotion of employees while providing on-site support.
  • Maintain efficient workflow by holding direct reports accountable for quality and efficiency of their work.
  • Manage recognition and retention programs. Ensure performance and training plans are in place for each employee.
  • Consistently identify, develop, and deploy process enhancements.
  • Achieve and maintain high customer satisfaction through problem solving, achieving goals, and consistently meeting project deadlines.
  • Understand and respond to specific customer needs while maintaining consistent communication.
  • Responsible for tracking and reporting monthly metrics and submitting accounting chargebacks for conference room services, supplies, mail, and print production services.
  • Manage and track all incoming facilities work order request into client’s Help Desk Ticketing System.
  •  Performs other duties as assigned.
 SKILLS AND EDUCATIONAL REQUIREMENT
  • High School diploma or GED with 3 to 5 years directly related to the duties and responsibilities specified.
  • Excellent customer service skills.
  • Able to effectively communicate with all levels of the organization.
  • Proficient in Microsoft Office 365
  • Good written and oral communication skills
  • Able to occasionally lift or carry objects up to 50 lbs.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$84k-113k (estimate)

POST DATE

03/02/2024

EXPIRATION DATE

06/21/2024

WEBSITE

1rivet.com

HEADQUARTERS

Reston, VA

SIZE

100 - 200

INDUSTRY

Business Services

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The job skills required for Office Services Manager include Customer Service, Microsoft Office, Accounting, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Office Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Office Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Office Services Manager positions, which can be used as a reference in future career path planning. As an Office Services Manager, it can be promoted into senior positions as an Office Manager, Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Services Manager. You can explore the career advancement for an Office Services Manager below and select your interested title to get hiring information.