69 Customer Service Manager Jobs in Morrisville, NC
10X Recruiting Partners is Hiring a Customer Service Manager Near Morrisville, NC
Position Summary:
Accountabilities & Performance Measures:
Develop and execute a Customer Experience roadmap to influence cultural change across the organization – making customer engagement and satisfaction a top priority
- Partner with executive team and other stakeholders to analyze, design, document and communicate strategic plan for improving the customer experience
- Identify areas for innovation to improve our customer’s experience - from systems and technology to process and data improvements
- Take ownership of the company’s net promoter score (NPS) initiative and continually strive for improved scores
- Identify Key Performance Indicators and implement actionable programs to improve performance
- Determine performance-based goals for employees; continually measure effectiveness and offer regular performance reviews
- Provide training for all new and seasonal employees for quick onboarding and consistency of voice across all representatives
- Work with IT department to design the most effective call-tree to quickly support customer needs
- Package key customer experience procedures and processes to support the company’s international expansion and delivery of our best practices to teams across the globe
Competencies:
- Must have a command of retail operations
- Must possess leadership and motivational skills.
- Must possess excellent communication skills.
- Experience in recruiting, developing, and managing employees.
- Knowledge, experience on call center protocols – IVR, KPI’s, CRM, and best practices.
- Excellent computing skills – (Excel, Word, Outlook, Google docs.)
- CRM and customer satisfaction methodologies – (Foresee, Net Promoter, etc.)
- Team player collaborating with support areas (IT, Finance, Sales, Ops, etc.)
- Ability to problem solve and determine/recommend solutions.
Qualifications:
- Requires 5 or more years of related experience, including management experience of prior customer service teams in a retail or consumer product environment
- Bachelor’s degree in Business Management or a related discipline
- Preferred prior experience building and implementing a CRM system
- Prior experience developing and managing an international customer service function a significant plus
Supervisory Responsibilities:
This position will have a team of direct reports and could grow into an international organization.
Job Summary
Full Time
$85k-111k (estimate)
02/21/2024
05/16/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Onboarding, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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