Description

The Customer Service Representative’s primary purpose is to communicate with customers either by telephone, email, or face-to-face to handle service inquiries. This is an in-office position that will be based out of the Corporate office in Morrisville, NC.

Job Duties:

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution).

Requirements

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices; previous industry experience a plus
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus)
• Ability to type (40 WPM a plus)
• Knowledge of administrative procedures
• Numeric, oral and written language applications

JF Petroleum offers:

• Competitive pay
• 401(k) with company match (now 100% match up to 4%)
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel
• Relocation Assistance will be considered for qualified candidates

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.