It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Your day-to-day Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment. Assist Proofpoint customers with setting goals and success criteria for their Proofpoint deployment and provide reports to track key metrics and progress. Act as a technical advocate to manage and monitor interactions with our technical support team proactively escalating issues and feature requests. Collaborate at all levels within an organization, create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action whilst proactively making recommendations to improve customers’ security posture and system performance Provide insights on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. Participate in weekly Status calls, Monthly management calls and Periodic executive-level business reviews. What you bring to the team Extensive industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas. Knowledge of data communication concepts and technologies specifically email and networking. Knowledge of Linux, SMTP, and MySQL. Working knowledge of Windows, Active Directory, and Microsoft Exchange. Knowledge of DLP, CASB, and Insider Threat Management tools is helpful. Very strong customer service and excellent communications skills, both written and oral. A history of successfully leading and directing technical staff through crisis situations. Adaptable and willing to learn new technologies. Knowledge of project management and strong time management skills. Ability to effectively work in a team environment as well as independently. #LI-KE1 #LI-Remote If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!