SUMMARYResponsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES• Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction;• Reviews client team’s RFPs;• Selects markets for solicitation;• Analyzes market proposals for verification of benefits, premiums, and competitiveness; • Reviews coverage contracts for accuracy of policy provisions;• Meets with clients for pre-renewal strategy, proposal delivery and explanation;• Conducts client open enrollment meetings and answers questions regarding benefit coverage;• Negotiates with markets for benefits premium concessions; • Ensures that client team handles client benefit inquiries and manages team to effectively service clients; Resolves escalated service issues;• Manages new carrier and plan implementations for book of business;• Ensures team prepares claims experience and utilization reports and reviews for accuracy;• Reacts, process, and follows up on new business;• Meets with clients as needed or directed by producer;• Engages in optimal and appropriate usage of applicable agency management systems;• Other duties as assigned. QUALIFICATIONSEDUCATION / EXPERIENCEBachelor’s degree or equivalent combination of education and experience 6 - 8 years related work experienceValid insurance licenseMust continue to meet Continuing Education requirements for license renewalEncouraged to complete Career Path requirements as communicated by supervisor SKILLSExcellent oral and written communication skills Ability to work within a team and to foster teamwork Excellent customer service skills, including telephone and listening skillsGood leadership, problem solving and time management skillsProficient in Microsoft Office SuiteProficient in Agency Management SystemAbility to prioritize work for multiple projects and deadlines #LI-AQ1