Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The Orlando group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Environment/Schedule: We are seeking individuals who are available to work at our Orlando, FL Motorola Solutions office. The schedule can be adjusted to accommodate your home and family needs. You will have the opportunity to work independently or collaboratively with a team, depending on the task at hand. Additionally, your presence in the office will ensure shop coverage, allowing our field teams to take necessary breaks and leave when needed. Your responsibilities will include providing in-person office coverage for deliveries, shipment pickups, and attending to walk-in customer requests. Join our team and be a part of providing exceptional service to our valued customers. Assist work teams with the following: Handle customer inquiries and tasks efficiently and professionally via phone communication. Perform necessary paperwork tasks, including using Tigerpaw for daily task ticketing and processing completed work. Ensure accurate reporting in the time tracking system (Tigerpaw) on a weekly basis, adhering to deadlines set by the manager. Conduct data entry tasks accurately and in a timely manner. Process expense reports in compliance with Motorola Solutions HR Guidelines. Assist in inventory management, including tracking stock quantities and coordinating with vendors. Arrange and coordinate the shipment of equipment for repair and calibration. Coordinate the ordering, receipt, and organization of equipment, shop supplies, and repair parts for team projects. Liaise with vendors and suppliers to obtain repair and return authorizations for equipment. Generate and complete purchase orders in collaboration with Accountants and Sales teams. Collaborate with Accountants and Sales teams to create Installation Agreements. Address in-person customer requests, documenting equipment drop-offs and pick-ups. Contact customers to arrange equipment pick-ups, provide small parts, and quote installation services. Coordinate with vendors to order parts for project needs. Provide administrative support to shop personnel, ensuring smooth operations. Organize, schedule, and coordinate meetings as necessary. Prepare accurate and detailed quotes for customer projects, excluding sales-related activities. Process warranty claims efficiently and accurately. Schedule and dispatch Technicians for service calls and installations. Maintain a clean and pleasant working environment for the team. Note: Heavy lifting tasks will be handled by appropriate team members. Candidate Requirements: Possesses excellent verbal and written communication skills, along with strong organizational abilities, suitable for an office environment. Demonstrates familiarity with Tigerpaw or a comparable system. Exhibits proficiency in Microsoft Excel and Word applications. Familiarizes oneself with Microsoft Windows 11 operating system. Displays familiarity with Google Suite applications, such as Drive, Sheets, Docs, Gmail, Meet, etc. Possesses basic knowledge of radio communication and vehicle upfitting, which would be highly advantageous. Fluency in multiple languages is preferred. Must be a US Citizen and able to obtain background clearance as required by US government customer(s) #LI-CC1 Basic Requirements Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. High school diploma/GED OR 4 years experience in an Administrative role Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe our people are our greatest strength. More than 20,000 strong, we’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives. We build and connect critical communications, video security and command center technologies to help protect people, property and places. And our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind. Anything is possible with the freedom to think outside the box. Connect with a career that matters and help us to build a future of safer, together. Learn more www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.