Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description General Summary: As a primary liaison between the IM Department and all Hospital departments/areas, this position has managerial responsibility for applications that support those functions, as well as general service delivery from IM to all hospital customer bases. The position is responsible for implementing, maintaining, and monitoring information management systems and standards to support clinical, business and academic functions of the organization. This includes Workday, UKG, Hyland OnBase, and other business systems. The Applications Support team is also responsible for overall IM service delivery to all customer bases. Essential Job Functions: Develops, implements, and monitors Information Management service delivery to all customer bases; ensures high standards of service for all users of assigned IM-supported systems. Directs the implementation and maintenance of assigned applications, and monitors their function to ensure high standards of system performance and availability for users; leads process improvements to ensure the same. Facilitates regular meetings with customer groups, designed to communicate overall Hospital IT vision and progress in relationship to designated priorities, as well as to gather customer feedback regarding IM performance and suggested improvements. Monitors the operational plans and projects in support of the Information Management Department plan. Oversees implementation of new systems, and participates in product selection, project management and communication. Define and enhance methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement. Monitors and reports variances to project and operational budgets. Provides strategic services to help the organization effectively manage information, using process improvements/re-engineering techniques. Acts as primary liaison with application software vendors; holds vendors accountable for service to Lurie Children’s per their contractual obligations. Manages performance of key consulting groups engaged for applications support and various projects. Organizes input regarding IT plans from customer bases to the strategic capital budget process. Implements and measures improvement in the Applications Support Team as outlined by departmental improvement guidelines. Ensures that the Applications Team adheres to departmental project management standards, including oversight responsibility for successful completion of key applications projects and upgrades. Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps. Implements and measures adherence to customer service standards for the Applications Support Team. Ensures Joint Commission and HIPAA compliance standards for the Applications Support Team. The authority to hire, separate, promote, demote, write, and administer performance evaluations. Other job functions as assigned. Knowledge, Skills and Abilities: Education: Bachelor’s Degree in Information Technology or related training. Minimum two years of applications implementation or support leadership experience preferred. Minimum three years of experience in software project management, business process analysis, or applications support preferred Strong leadership, analytical, and organizational skills; proven ability to develop and foster teams. Excellent oral and written communication skills; speaks and writes clearly and effectively. Demonstrates strong interpersonal and teamwork skills and has ability to work with diverse constituencies throughout the medical center. Strong project management skills with keen attention to details. Working knowledge of personal computers and Microsoft Windows OS and applications. Ability to manage and prioritize multiple projects and work effectively with minimal direction and supervision. Education Bachelor's Degree: Information Technology (Required) Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.