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Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team. This full-time position, with our Information Technology team will be responsible providing first-level support for all MVA users and offices. This includes responding to user requests via telephone, voicemail, and email, documenting inquiries in the IT Service Desk database, and serving as the primary contact for the IT department.
The role involves maintaining accurate information in the IT Service Desk database, coordinating coverage of the IT Service Desk, and collaborating with other IT team members to ensure the timely resolution of issues. Additionally, the IT Service Desk Analyst will assist with the tracking of all check-out equipment, and handle software license and hardware requests.
Essential Duties & Responsibilities:
Qualifications:
Work Hours: Monday – Friday, 9:00am – 6:00pm. The incumbent may need to work more than the standard 40 hours per week to accomplish essential duties of the position. Interested and qualified applicants should apply via our website at https://www.mvalaw.com/careers-working-at-mva. Equal Employment Opportunity Employer.
Applicant Disclosures
Family Medical Leave Act Employer: For more information, visit Employee Rights Under the Family and Medical Leave Act
Employee Polygraph Protection Act: For more information, visit Employee Polygraph Protection Act
Employee Rights Under the Fair Labor Standards Act: For more information, visit Employee Rights Under the Fair Labor Standards Act
Full Time
$51k-63k (estimate)
04/21/2024
06/19/2024
The job skills required for IT SERVICE DESK ANALYST include Technical Support, Service Desk, Computer Science, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be an IT SERVICE DESK ANALYST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT SERVICE DESK ANALYST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT SERVICE DESK ANALYST positions, which can be used as a reference in future career path planning. As an IT SERVICE DESK ANALYST, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT SERVICE DESK ANALYST. You can explore the career advancement for an IT SERVICE DESK ANALYST below and select your interested title to get hiring information.