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Description
E-Branch Member Solutions Associate II
Category of Employment
Full Time; non-exempt.
Grade 5
Position Purpose
To assist members over the phone with their financial transactions and identify products and services that will enhance the member relationship.
Reporting Relationships
This position reports to the Contact Center Manager.
Essential Functions and Accountabilities
Performance Expectations
Requirements
Minimum Qualifications
Desirable Qualifications
Desirable Traits
Physical and Mental Demands
Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
Banking
$38k-48k (estimate)
04/10/2024
06/09/2024
wichitafcu.com
WICHITA, KS
25 - 50
1940
Private
YOLANDA HERNANDEZ
$10M - $50M
Banking
The job skills required for Contact Center Specialist include Customer Service, Products and Services, Problem Solving, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist positions, which can be used as a reference in future career path planning. As a Contact Center Specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist. You can explore the career advancement for a Contact Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
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Maintain the contact center database and update the contact log.
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Provide service by answering customer questions and offering assistance.
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Handle customer complaints under company guidance and seek assistance when needed.
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Offer suggestions for streamlining processes and increasing efficiency.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
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Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
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Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
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Step 3: View the best colleges and universities for Contact Center Specialist.