WHAT YOU WILL DO EVERYDAY. As a Contact Center Specialist I, you will be responsible for providing an excellent member experience by quickly assessing member needs and providing sound solutions via incoming phone calls. Serve as the Credit Union's access point for all incoming phone calls while striving for first call resolution and take true ownership of member needs and issues to ensure a prompt resolution. Proactively takes ownership of situat...
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position will be located at the Meridian E. Broadway Branch. What's Important To You. We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition ...
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Great West Center in Billings, MT What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition t...
. ROLE PURPOSE. The purpose of this. . role is to provide information and exceptional member service to internal/external members and other callers via telephone, written and electronic media. Ensure a positive image of the credit is conveyed by providing a variety of interactions, accounts and services to members by assisting the members to increase their profitability of their business with the credit union. When problems or questions arise, th...
Overview. Hudson Valley Credit Union is currently recruiting for the position of Contact Center Specialist I. Primary Function. Serve as the primary liaison between HVCU and our members by delivering high-quality service through telephone and digital communication channels. Handle a broad range of inquiries related to account management, transaction processing, and banking products. Build and strengthen member relationships by identifying financi...
