Position: Summer Office Assistant

Number of positions: 2

Purpose of the job: To serve as a vital member of the Saints Success Center (SSC), which includes the Dean of Students Office, Career Services, Academic Advising, Veteran Services, Residential Life and Housing, Global Learning, Accessibility Services, and Campus Safety and Security. As an office assistant you will be the "face" of the SSC, and you will be the first person to represent the center to the public, whether that be students, families, professors, or other visitors. The successful candidate will serve as the front-desk representative, helping the SSC conduct regular business by checking in students for their appointments, collaborating with all office professional staff to answer student questions, and

assisting in the development of office projects and routine office procedures.

Duties and responsibilities:

* Utilize strong customer service skills, manage the SSC reception desk.

* Attend a bi-weekly staff meeting

* Respond to phone calls and voicemails to answer questions and direct callers to the appropriate resource.

* Correspond with students and faculty through the Academic Advising, SSC, Career Services, and ResLife email accounts.

* Assist students with checking in for, and making appointments with, the SSC staff, including the Dean of Students office, Career Services, Academic Advising, Veteran Services, Residential Life and Housing, Global Learning, Accessibility Services, and Campus Safety and Security.

* Collaborate with Campus Safety and Security to distribute parking passes.

* Collaborate with the Testing Center to assist with Test pick-up and drop-off.

* Serve as a Peer Advisor to Carroll undergraduate students.

* Follow a designated protocol for printing and assignment of staff and student ID cards.

* Assist in the maintenance of the online job board with Handshake (and Carroll Connect, when applicable).

* Complete assigned tasks as delegated by SSC staff, including filing or delivering documents (including exams), making copies, scanning items, engaging in departmental projects, and completing other duties as assigned.

* Maintain confidentiality and integrity when processing incoming and outgoing mail that may include course exams delivered by professors.

* Update and organize project binders.

* Maintain a clean work environment and provide physical assistance - move tables, refill the water jug, clean offices, etc. - when prompted.

* Work with SSC offices on special projects.

Qualifications:

* Be a student at Carroll College.

* Strong interpersonal skills and ability to work in a collaborative team environment.

* Excellent organizational and time management skills.

* Demonstrated excellence in written and oral communication.

* Experience utilizing Google Drive, Word, and Carroll Okta Services.

* Previous office experience is a plus, but not required.

Length of employment: May 13, 2024 - August 21, 2024

Wage Rate: $11.50 per hour

Approximate working hours:

* Monday-Friday, 8am to 4pm

* Up to 30 hours per week

* Certain weekend availability needed for New Student Orientation

Important dates:

* College Holidays (office closures)

* Friday, May 24th, 2024 - President's Holiday

* Monday, May 27th, 2024 - Memorial Day

* Thursday, July 4th, 2024 - Independence Day

* Friday, July 5th, 2024 - President's Holiday

* Friday, August 2nd, 2024 - President's Holiday

Application Due Date: Friday, April 16th, 2024

Application procedure: CLICK HERE to apply via Google form

Supervisor(s): Area Coordinators Syd Mammano, Cameron Ferguson, and Jonathyn Jannot

Contact Information: Email reslife@carroll.edu, jjannot@carroll.edu, or call 406-447-4446