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Exela Technologies is Hiring a Customer Service Specialist Near Boston, MA
Why Exela?
Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.
A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.
Job Title: Customer Service Associate - 28981
Floater position
Position Type: Full Time
Shift: Varies by site (8am-5pm, 8:30am-5:30pm, 9am-6pm), availability to work overtime or weekends.
Special Requirement: Own vehicle, or availability to travel to other sites
Job Summary:
Looking for a responsible and self-motivated person to support office services departments in the Boston area. Services include mailroom, copy center, reception, and hospitality.
Essential Functions & Responsibilities:
- Perform all duties as assigned by management to include mail services, reprographics services, fax services USPS daily delivery, conference center/ hospitality services and reception relief.
- Deliver accountable mail, inter-department mail.
- Maintain the highest levels of customer care while always demonstrating a friendly and cooperative attitude
- This position requires regular work on various applications.
- Maintain all logs and reporting documentation as required.
- Ability to work overtime with little to no notice.
- Ability to work weekends if required.
- Effectively communicate both verbally and written, with clients and company personnel.
Key Skills:
- Previous experience in mailroom operation, shipping, and/or receiving required.
- Experience operating online shipping services such as UPS Online/Worldship, or FedEx software.
- Reception / hospitality
Minimum Qualifications:
- Minimum of 3 years of customer service-related experience required.
- Intermediate PC/Windows experience required.
- Flexibility with work schedule if required.
Physical Requirements:
- Ability to lift and/or move items up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations.
- Ability to stand and/or walk for long periods of time with or without accommodations.
Job Summary
Full Time
$57k-71k (estimate)
04/27/2024
05/12/2024
exelatech.com
PENSACOLA, FL
15,000 - 50,000
2017
Public
$1B - $3B
Print & Book Publishing
Related Companies
About Exela Technologies
Exela is a Texas based location-agnostic company that develops and provides BPA and human capital management solutions for businesses.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
