Summary:

Ensures that maintenance requests are properly received, logged, and communicated to the appropriate parties. Follows up with the necessary people to make certain issues are completed in a timely manner; and communicates with department management when work order requests are not completed in a timely manner.

Essential Functions and Responsibilities

• Receive phone requests for service and/or repairs from guests and internal departments
• Creates, dispatches, tracks, and closes work orders in the system
• Monitors work order statuses to ensure that all jobs are received via pagers and/or two way radios
• Monitors work orders to ensure all are completed in a timely manner and to the satisfaction of the work order requestor
• Informs department management if work orders are not completed in a timely manner or to the satisfaction of the requestor
• Receives and dispatches all emergency information to the Engineers, Managers, and the Director of Facilities regarding life safety alarms, bomb threats, elevator entrapments, power outages, floods, etc.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Previous dispatch experience using a work order system preferred
• Previous experience working in an Engineering/Facilities environment preferred
• Previous experience providing outstanding guest service skills over the telephone
• Strong organizational skills
• Basic computer knowledge
• Must be at least 18 years old
• Ability to communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Constantly sit and work at a desk/computer
• Occasionally walk, stand, bend
• Occasionally lift, carry, push, pull objects weighing up to 50 lbs
• Literacy, vision, and hearing (critical)
• Constantly communicate via phone and radios

Work Environment Potential Conditions

• Indoor and outdoor
• Smoky and noisy
• Hot and cold temperatures
• Bright, flashing lights
• Emergency Situations

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.