*** Must live in the Greater Phoenix Metro Area ***

*** Must be Bilingual (English/Spanish) ***

PURPOSE:

To assist and support management teams with EVV-related tasks and processes.

COMPETENCIES:

• Must be at least 18 years of
• Pass required background
• Strong customer service experience
• High School Diploma
• Thorough knowledge of all Windows applications (Word & Excel)
• Ability to learn new software
• Experience with developmental disabilities is a must
• Must be able to work flexible hours
• Must be Bilingual (English/Spanish)

ESSENTIAL JOB FUNCTIONS:

• Respond to all communication from members, families, and staff in a timely and professional
• Manage current Spoke Choice clock-ins,
• Monitor timecard errors,
• Monitor EVV location issues,
• Monitor provider engagement in SpokeChoice engagement (entering times daily)
• Monitor guardian engagement in SpokeChoice engagement (approving times daily)
• Monitor ATC tasks, HAH data and ECH note
• Monitor RSP daily times,
• Communicate and problem solve EVV/SpokeChoice related challenges with providers and
• Coordinate FOB and designee
• Maintain ongoing EVV-related attestations (provider and guardian).
• Support SpokeChoice and EVV-related troubleshooting
• Coordinate daily provider schedules (including schedule changes, missed/rescheduled sessions )
• Enter and maintain daily provider
• Communicate SpokeChoice/EVV-related reports with team
• Ability to work a flexible schedule in order to meet
• General office duties including data entry, spreadsheet maintenance and report
• Work as a team member with others to assist with their duties as necessary and
• Follow all company and State policies and procedures including, but not limited to:
  • Reporting to work on time as
  • Refraining from excessive
  • Obtaining prior approval for desired time
  • Maintain company property and
  • Maintain all records, logs, and other documentation as required by company and funding source policy and
  • Maintain professional demeanor and protect confidentiality of member, staff and agency information.
  • Other duties as assigned

EQUIPMENT NORMALY USED:

• Smart Phone
• Laptop
• Multi-functional Printer

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to lift items weighing up to 30
• Patience: Ability to exercise restraint and self-control in potentially high stress, challenging situation

WORK ENVIRONMENT:

• This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.