Full Job Description

Nusr-Et Steakhouse is looking to bring on a dynamic and experienced Sommelier to join our award-winning hospitality team. The Sommelier is responsible for supporting the seamless running of the wine department, providing a highly efficient and effective service, educating, and recommending customers on wine choices and pairing, and ensuring standards are maintained and customer needs are anticipated.

Duties & Essential Functions :

• Recommends wines to patrons based on price, personal taste, and food selection.
• Oversees the serving and storage of wine and trains team members on the wine selection.
• Ensures wines are served in the correct glassware and at the proper temperature.
• Demonstrates a friendly personality, strong knowledge of wine and spirits, and great interpersonal skills.
• Possesses an expert understanding of region wine laws, appellations, grape varieties, harvest times, elevation, climate, soil, and fermentation processes.

Customer Service

• Ensures that all customers receive the best possible service and care.
• Is confident in making recommendations and wine pairing. 
• Maximizes sales opportunities through upselling and profitability through attentive service.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers all questions.
• Alerts team members when tables need attention if they are not present assists them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.

Department Responsibilities

• Has a thorough knowledge of the wine menu.
• Is a professional, valued member of the team with a flexible approach to improving customer experience.
• Arrives at work for a scheduled shift and is punctual, always following company absence and lateness procedures if unable to do so.
• Ensures that all wine stock levels are maintained, and correct ordering procedures are carried out.
• Ensures the wine storage is always kept clean and tidy. 
• Monitors standards and supply of all appropriate equipment, ensuring management team are aware of any needs.
• Ensures all wine lists are current and up to date.
• Responsible for completing and maintaining weekly wine inventory
• Treats company property with due care and attention.
• Attends meetings / training sessions as required by the management team.
• Is fully aware of current legislation regarding hygiene, licensing laws, weights, and measures as they apply to the restaurant.
• Adheres to and maintains cleaning checklists.
• Can remain focused and on-task.

Physical Setting:

• Fine dining restaurant

Schedule:

• 10 – Hour Shift
• 8 – Hour Shift 
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Sommelier: 5 years (Required)
• Upscale Fine Dining Service: 2 years (Required)