Wine Stewards/Sommeliers are responsible for the selling and serving of bottled wine. 

Essential Functions

• Order and sell wine for the restaurant
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment 
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipates guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy 
• Develop the wine menu for the restaurant
• Coordinate all ordering of wine for the restaurant
• Maintain professional relationships with purveyors, and must not accept gifts or cash in return for wine or liquor orders
• Account for and maintain the security of all wine inventories
• Provide wine education and training for new and existing employees, and update training materials
• Conduct wine tastings
• Assist Maître d’ and/or host with greeting and seating guests if needed
• Organize, maintain and restock wines in proper cabinets, coolers or storage areas
• Attend wine seminars on a regular basis
• Act as a lead for the Wine Runner position
• Follow proper wine service procedures
• Assist serving staff with selling, opening and serving wine
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed