About this role

We're looking for an experienced and proven leader to join as our Senior Director of Total Rewards and Human Resources Operations. Reporting to our Chief People Officer, you will drive Transcarent’s success by bringing your Benefits and Total Rewards expertise to our HR leadership team and helping us scale. You will utilize and combine your prior high growth company experience, quantitative rigor, business mindset, and communication skills to understand our business priorities, oversee and evolve our internal HR processes and platforms, design optimal total rewards programs, and align with our performance management practices. You will be a trusted advisor to our C-suite and a critical leader in the Human Resources team.

At Transcarent, health and care are our business. As such, our leader of Total Rewards has an expanded role. You will partner with key business leaders to drive partnerships and collaborations that evolve the future of healthcare in America. You must understand the full entirety of our business, products and services to ensure that we are leading the way internally for our clients and members to learn from an emulate externally. Being a heads down TR leader will not suffice in this role. You must be an active and creative solutions driven business leader who can approach health and care from all angles and drive our business accordingly.

What you’ll do

• Drive Transcarent’s Benefits and Compensation philosophy and practices; ensure alignment with our rapid business growth and HR priorities. 
• Internal thought leader and pioneer of pilot programs for innovative benefits approaches and execution.
• Leader of cross functional Benefits Committee to drive alignment, prioritization, and innovation within our business.
• Actively partner with internal Transcarent Product and Platform leaders.
• Drive analytical rigor and deep analysis on effectiveness and competitiveness of existing programs; establish and drive key metrics including usage, engagement, and cost analyses. 
• Innovate and react quickly as business and market realities change, staying up to date on best practices and trends; ensure compliance with applicable legislation. 
• Lead change management and communications of Total Rewards philosophy and practices with managers, team members, and across the People Team. 
• Lead the team through regular benchmarking cycles to analyze and assess market data, industry trends, and best practices to create market competitive reward packages. 
• Drive our Benefits, Compensation, and Operational approach as related to both organic and in-organic growth of our company. 
• Lead our People Operations team to enable programs and projects scale in the most impactful and sustainable way. 
• Lead all aspects of our HRIS systems and processes that may include evaluation and implementation of other systems and tools, optimization of HR workflows, and business system adoption. 
• Build strong partnerships with the HRBP, Talent, Payroll, Legal, Stock, Platform leaders, Finance and Accounting teams and our 3rd-party vendors. 
• Strategize with the Talent Acquisition team to develop competitive offers rooted in market data and aligned with our compensation philosophy for new hires and existing employees.

What we’re looking for

• 10 years’ experience in Compensation and Benefits, including Benefits leadership, Equity design, planning, M&A, compensation strategy and evolving strategies due to acceleration of the organization.
• Extensive exposure to building and successfully executing Compensation, Total Rewards strategies for hyper-growth technology companies. 
• Track record of effectively partnering with a Board/Compensation Committee and internal senior stakeholders. 
• Deep analytical skills with the ability to translate data and trends into key insights and recommendations; financial prowess and ability to build and manage budgets, models, etc.
• Proven ability to track, prioritize and drive to success multiple concurrent projects with a strong operational background. 
• Proven record in strategy and execution of People Operations including HRIS and processes. 
• Hands-on leader. You're resourceful, forward-thinking, drawn to building from ambiguous and unsolved problems and have an "own the outcome" mindset. 
• You devote time to and are passionate about educating, mentoring and teaching partners the values and business impact behind total rewards and comprehensive HR processes.