DYOPATH is Hiring a Remote Service Desk Analyst I
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
Position: Service Desk Analyst I
Location: Remote
Status: W2 Full-Time with Benefits
Shift: Monday - Friday from 7:00am - 3:00pm (cst)
Salary: $19/hr depending on experience
Preferred Experience: 1 year experience preferred:
- Customer Service
- Microsoft Windows
- Networking
- Command Line
- O365
- VPN
Job Summary:
DYOPATH is currently looking for a Service Desk Analyst with excellent communication and interpersonal skills to join our great team! Analyst provides entry to intermediate level quality technical computer support to customers through multiple channels including voice, web, and email.
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Essential Duties:
The Service Desk Analyst will perform the following key functions:
- Provides technical customer support by taking inbound calls using ITIL based best practices
- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA's
- Creates and fulfills service requests to exceed customer SLA's
- Identifies, researches, and resolves technical hardware, software, or networking issues
- Answers user inquiries via phone, email, and system requests
- Delivers timely notifications and assignments to appropriate field representatives
- Provides generalist support to customers utilizing multiple tools, technologies, and accounts
- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures
- Communicates statuses of projects and issues to managers and Service Desk employees
- Escalates issues in real time per escalation procedures
- Performs root cause analyses and generates reports
- Acts as a Subject Matter Expert for assigned accounts
- Other Duties as assigned
Qualifications/Requirements
Ability to handle high call volumes and support multiple customers in a fast paced environment.
Knowledge of computer hardware, software, networking, and techniques
Experience with Ticketing Management Tool (ServiceNow, Remedy, etc)
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA) – save money pre-tax for eligible medical expenses
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time – encouraging work-life balance
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Bonus Incentive Programs
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Job Summary
Full Time
Wholesale
$49k-60k (estimate)
09/09/2023
05/29/2024
dyopath.com
CRESTWOOD, IL
100 - 200
1994
PAUL GRISDALE
$10M - $50M
Wholesale
Related Companies
About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...
the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity.
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The job skills required for Service Desk Analyst I include Customer Service, Service Desk, Networking, Computer Hardware, Microsoft Windows, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst I positions, which can be used as a reference in future career path planning. As a Service Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst I. You can explore the career advancement for a Service Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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