May include:
Provide excellent customer service via phones, email, and online chat. (Homeowners,
distributors, dealers).
Respond promptly to correspondence via phone, mail, and email.
Assist with complaints via social media, executives, and BBB.
Assist coordinating with distributor technical representatives performing site visits.
Coordinate and distribute mail.
Perform data entry, review, process, file and maintain documents
Perform special projects as assigned.
Consult with internal technical support when necessary.
Identify and suggest process improvement opportunities.
Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with
appropriate departments and management.
Escalate matters of concern/urgency to immediate team lead or manager
Support cross functional teams as needed, such as the Warranty department
Assist in the training of new employees.
Perform additional projects/duties to support ongoing business needs.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well