May include:
Provide excellent customer service via phones, email, and online chat. (Homeowners,
distributors, dealers).
Respond promptly to correspondence via phone, mail, and email.
Assist with complaints via social media, executives, and BBB.
Assist coordinating with distributor technical representatives performing site visits.
Coordinate and distribute mail.
Perform data entry, review, process, file and maintain documents
Perform special projects as assigned.
Consult with internal technical support when necessary.
Identify and suggest process improvement opportunities.
Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with
appropriate departments and management.
Escalate matters of concern/urgency to immediate team lead or manager
Support cross functional teams as needed, such as the Warranty department
Assist in the training of new employees.
Perform additional projects/duties to support ongoing business needs.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well