About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities:
● Lead the day-to-day Food & Beverage operations in the assigned outlet.
● Implement all training programs and SOP’s.
● Help to execute all training programs with venue managers for all staff pre-opening.
● Assist with recruitment, training, and scheduling of all outlet staff.
● Ensure compliance with state, federal, and local regulations for all F&B outlets.
● Organize and oversee the opening of multiple venues with a planned coordinated opening.
● Oversee operational, financial and developmental training for all staff.
● Execute pre-opening and opening strategy plans, including restaurant floor plans and set up.
● Conduct scheduled inventory for food & alcohol and retail supplies. Work with resort purchasing manager as applicable.
● Develop and enforce cash handling, credit cards, house accounts, and other internal billing policies with the accounting department.
● Implement F&B operating software, interface accounting programs and other resort computer programs.
● Investigate and resolve internal and customer concerns immediately by involving only those necessary to achieve positive results for the resort and customer.
● Hold staff accountable for maintaining service standards in accordance to training manuals.
● Create a departmental recognition program for delivering great service to our guests.
● Identify secret shopper program to solicit feedback on random shops. Monitor social media and assist in deploying social media strategies as applicable.
● Monitor guest feedback scores/comments and address accordingly.
● Positively and proactively collaborate with other department leaders to ensure we meet the organization's goal and successful resort opening.
● Attend and conduct meetings as required both within the department and within the property’s organizational structure.
● Plan and conduct team member department meetings quarterly
● Promote and practice Evermore’s culture and establish a positive, inclusive work environment and ensure the resort’s brand is not compromised.
● Respond to any reasonable task assigned by upper management or ownership.

Education, Skills and Experience
● Four-year college degree or equivalent Food & Beverage outlets management experience.
● 4-6 years of hospitality experience, customer service focus, pre-opening experience preferred.
● Food, alcohol, and safety certifications under FL requirements.
● Experience working with inventory management and controls.
● Excellent management and supervisory skills.
● Strong written and verbal communication skills.
● Proven organizational and time management skills.
● Excellent communication and interpersonal skills; ability to interact with a wide range of people.
● Able to read and understand financials and budgets with an elevated level of understanding of key industry KPI’s and drivers.
● Outstanding organizational and critical thinking skills.
● Ability to multi-task in a fast-paced environment.
● Inspired always to lead Evermore brand and team member values.
● Capable of performing the role in a busy work environment.
● Proficient in reading safety procedures and operating guidelines.
● Valid Florida Driver’s License with an acceptable driving record.
● Proficient in Google Business & Microsoft Office Suite or similar software.
● Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).
● Must stay current with resort operations and food & beverage trends.
Physical Requirements
● Able to safely lift, pull and push up to twenty-five pounds.
● Able to stand, walk, stoop, kneel, bend, and reach.
● Subject to environmental conditions, work activities can occur inside and outside.

We are an innovative workplace; seeking great people like you!! Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V