About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2024 and is seeking individuals that want the challenge of building this exciting resort experience. 

Key Responsibilities:

• Lead the banquets & catering operations at Evermore which consists of The Executive Meeting Center, The Boathouse, Outdoor Events as well as other venues as developed.
• Lead the banquets team, including personnel, operations, menus, and budget.
• Effective in resolving guest issues and concerns, through immediate solutions, by ensuring the highest customer service delivery and productivity levels.
• Lead creation and implementation of banquet menus, including breakfast, lunch, dinner, breaks, holidays, weddings, and other special events.
• Inventory and maintain the quality of banquet equipment and smallware’s.
• Plan and direct events, market ideas to promote business and other activities.
• Ensure food standards are adhered to, including time, temperature, and sanitation.
• Responsible for all internal accounting functions relatable to billing, accounts receivable, purchasing and forecast and budgeting.
• Stay up to date on trends in the catering industry for benchmarking.
• Lead and manage people’s functions, including coaching, counseling recognition, and performance.
• Provide specific directions and expectations to the banquets team.
• Prepare a timely staff schedule with a focus on overtime.
• Manage staff time & attendance, prepare timely schedules while managing PTO requests.
• Train, develop and maintain Team Member skills and relations.
• Recruit and hire banquets staff based on business demands and budget guidelines.
• Communicate the business need for temp staff requirements in advance.
• Conduct 90-day & annual staff performance reviews.
• Be a visible leader in the operation, taking time to review operations, ensure food quality, and interact with guests and Team Members
• Manage staffing and training in conjunction with human resources, including hiring and training.
• Develop and maintain collaborative relationships with peers.
• Ensure all safety and security protocols are monitored; staff is properly trained, routinely inspected, and adhered to daily.
• Develop and adhere to the annual budget, including payroll, expenses, and capital.
• Ensure operations run efficiently daily while managing long-term project planning.
• Enforce all applicable health department rules and regulations with safety as a priority.
• Perform other duties as assigned.

Education, Skills and Experience:

• 4 year degree or equivalent management experience working in the banquets & catering field.
• 5 years of banquets experience in high-volume resort or catering venue.
• Resort opening experience is desired.
• Accounting proficiency required including monthly financials, audits, payroll, budgets, and forecasting.
• Attention to detail, able to multi-task in a fast-paced environment.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Self-starter that can work independently with minimal supervision.
• Inspired to always lead Evermore brand and team member values.
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays
• Capable of performing a variety of roles in a busy work environment
• Proficient in reading safety procedures and operating guidelines/instructions in English.

Physical Requirements:

•  Able to stand, walk, stoop, kneel, bend, and/or reach repeatedly.
•  Able to safely lift, pull and push over 40 pounds.
•  Able to be on your feet and move around for long periods at a time.
•  Manual dexterity of hand to use all kitchen equipment.
•  Ability to perform duties with varying temperature ranges.

Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.

We are an innovative workplace; seeking great people like you!!

If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!

EOE/M/F/D/V