• Practice and maintain good telephone techniques. Answer phone by the 2nd ring. Take and distribute messages. All messages should include the name of the caller, nature of the call, phone number of caller, date and time call was received. Obtain complete and accurate information and distribute to the receiving party on a time basis
• When receiving catering inquiries, complete Inquiry Form and give to appropriate person
• Maintain office files in an organized manner for easy access and future reference
• Provide positive, professional guest contact. If a client calls for a CSM, and they are not available, ask them if there is anything YOU can do for them
• Responsible for the Resume Book. On Tuesdays, by 1pm, print out all resumes in the shared drive and place them in the Resume book – by date order
• Responsible for VIP Amenities. Fill out required VIP Amenity form for distribution; utilizing the information from the Resume
• Assist the CSM’s with Duties include: Typing of BEO’s, Faxing, Mailing, and any additional requests made
• Prepare Thank You Notes for all past groups (within one week) for appropriate managers
• Responsible for all In-House BEO’s
• Clear out In-House banquet checks
• Make wedding packages
• Friday morning’s print out 10 days Daily Events Sheet and distribute
• Send Daily Events and Change Log daily to staff
• Make files for CSM’s
• When groups leave transfer file into “Red” file and file in proper place
• Responsible for BEO book
• Maintain a well-organized, clean and appealing facility and enhance the image of the sales office to make clients feel comfortable and maximize productivity
• Responsible for Pre-Convention Set Up
• Update Readerboards
• Send out Daily for the next week to have all Managers sign off on what should be posted the next week for each group. Check each morning to make sure no changes have been made for example: room, time or even date change
• If another assistant is out please assist in their work
• Make sure the copiers always have paper
• Distribute faxes.

Flexible Schedule