About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities:

• Greet and assist guests, providing a warm and welcoming experience. Attend to inquiries, offer recommendations, and address any requests, ensuring a seamless and memorable stay.
• Respond and anticipate guests needs and assist with any opportunities to surprise and delight them.
• Provide exceptional guest service as it relates to Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
• Ability to learn and utilize resort software to assist guests with reservations, programming, communicating requests, and other needs in relation to the use of our resort application.
• Exhibit proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with both guests and Team Members as it aligns to luxury service standards.
• Complete daily supply inventory of materials needed to execute the above core values.
• Daily set up and break down of activities, beach furniture arrangements, rental operations, cabana set-ups, and other recreational equipment
• Monitor safety conditions of the bay and relay important safety information as it relates to activities, closures, and general cabana safety.
• Ensure accurate billing and compliance in regard to room charges, credit card payments, and cash/tip handling.
• Relay any important safety information including closures in a professional format.
• Work in tandem with all Evermore Team Members to maintain the high standards of cleanliness of Evermore Bay.
• Assist guests with the reservations and bookings of Evermore Bay experiences and offering knowledgeable recommendations on the offerings of the central Florida area.
• Keep up with Evermore aesthetics by maintaining the look of the bay according to diagrams and cleanliness procedures.
• Providing the highest level of service during the arrival, duration, and departure of guests in the pool/bay area.
• Performing walk-throughs of pool deck and bay areas to ensure proper chair alignment, cleanliness, as well as towel and trash removal.
• Performing inspection walk-throughs of pool deck and bay areas to ensure all items are in working and safe condition and reporting any issues to their respective departments immediately.
• Monitor pool and bay activities to ensure the safety and well-being of guests, responding to any emergencies or concerns as needed.
• Communicate effectively with other resort departments to ensure smooth operations and timely service delivery.
• All other duties as required.

Education, Skills, and Experience:

• Must be a minimum of 16 years of age or older with current or completed high school education.
• Previous experience in customer service, hotel/hospitality, or luxury operation is preferred.
• Experience working/volunteering in an outdoor environment or with outdoor sporting activities.
• Must be able to swim. The team works on and around the water, which in areas can be up to 12’ deep.
• Experience with interpersonal and communication skills.
• Strong attention to detail and the ability to multi-task effectively.
• Strong organizational and time management skills while working in a demanding and fast-paced environment.
• Lifeguard and or First Aid and CPR certification (or willingness to obtain).
• Flexibility to work weekdays, weekends, nights, early mornings, and holidays.
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests directly and on a microphone.
• Ability to manage guest requests in a calm, detailed, and empathetic manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced, ever-changing environment and prioritize job duties.

Physical Requirements:

• Able to safely lift, pull and push up to 50 pounds.
• Excellent physical and temperature endurance to stand, walk, and remain active for extended periods of time, and participate in physical activities.
• Ability to swim in deep water and potentially perform water rescues.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Tolerance for hot and humid Florida weather conditions, especially when working outdoors.
• Ability to move swiftly and efficiently around the facility, including beach areas, pool decks, and gym facilities.
• Effective verbal and non-verbal communication skills to interact with guests and colleagues.
• Ability to clearly communicate in an emergency to direct guests and ensure their safety.
• Willingness to adhere to strict regulations and enforce those regulations as necessary.

We are an innovative workplace; seeking great people like you!! Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V